消Official Moji support

Delete your legacy Moji account and cloud data

Moji 1.8.1 no longer offers sign-in or creates accounts. If you signed in with Apple or Google in an earlier version, you can request permanent deletion of the remaining legacy account and cloud data here.

About legacy account deletion

Before 1.8.101

Who this is for

  1. 1.You signed in to Moji with Apple or Google before version 1.8.1.
  2. 2.Moji 1.8.1 has retired login credentials and no longer provides account creation or ongoing cloud sync.
  3. 3.This request deletes remaining legacy account and cloud records. Current learning data stays on each device until you delete the app there.

If you never signed in before version 1.8.1, you do not have a legacy Moji account to request deleted.

Verified request02

Request deletion by email

Email us from the address linked to your legacy Moji account when possible. Tell us whether you used Apple or Google and include any Apple private relay address you know. We may request more information to verify ownership. Never send us a password or sign-in token.

Email supportmoji.app.help@gmail.com

Use the subject “Delete my legacy Moji account.” Verified requests are completed within 30 days.

What happens to your data

What we delete and what may remain

Deleted with your account

  • Your Moji authentication account and Supabase user identifier.
  • Account profile information, including the name and email supplied by your sign-in provider.
  • Synced review events, calculated SRS progress, and other cloud learning records tied to your account.
  • Direct links between your Moji account and analytics or purchase-service identifiers, where applicable.

Not automatically deleted

  • Store and transaction records: Apple and RevenueCat may retain purchase records for billing, fraud prevention, tax, legal, or accounting purposes.
  • Local device data: Learning data stored only on an iPhone remains until you delete Moji from that device. Data on another device remains on that device.
  • Anonymous information: Aggregated or de-identified analytics that can no longer be connected to you may be retained.

Request process and retention

How to start

Use the email request above. Moji 1.8.1 does not perform authenticated account deletion in the app.

Email requests

Completed within 30 days after we verify account ownership.

Residual copies

Limited copies may remain in protected backups until their normal rotation, or longer where law requires.